Need answers to your question? This is where you can find it.
What is Fingerhop?
Fingerhop is the sole and exclusive distributor for all the products which you see in this website in Australia and New Zealand! You cannot buy it anywhere else but through us in the Pacific.
Fingerhop是一家儿童玩具分销商。所有在这里看到的品牌和产品，我们都是它们在澳纽地区的独家代理 - 您不会在太平洋地区其他店铺买到这些产品。
Are the products safe and tested? 这里发售的产品有通过安全测试吗？能否安心使用？
Of course! All products we sell are tested to Australia and New Zealand's (AS/NZS) stringent standards! We ensure they are compliant before they are sold in the market so that you can buy with confidence!
Are our products genuine one? Fingerhop售卖的都是正货吗？
Absolutely! All our products are imported from the manufacturer directly and it is backed with 1-year manufacturer's warranty upon the presentation of a valid tax invoice or proof of purchase.
What’s our return policy? 你们的货品退换政策为何？
We understand that there might be a chance whereby you change your mind after purchase. In this instance, we are happy to exchange or offer a store credit for your future purchases. You can return or exchange an item within a reasonable time of purchasing your goods (courier fee applies). A reasonable time in most cases is 30 days.
Any situation that falls outside of the return policy will be handled on a case by case basis as it may require a visual inspection of the item.
Rest assured, top-notch guest experience is our main priority as we are here to please! Kindly also note, according to the Fair Trading law, no refunds will be given if you have simply changed your mind.
Does Fingerhop ship overseas? 您们能把货品运送至海外吗？
Unfortunately, we only ship to Australia-wide, New Zealand and Pacific countries at the moment.
Do you do express delivery? 货品可以透过快递运送吗？
We know you cannot wait to get your hands on the products. We will do our utmost to use the most efficient way to deliver the products to your hand. However, for express delivery this may incur an extra fee on top.
Does your product include delivery fee? 商品价格包括运费吗？
All rates quoted are exclusive of delivery fee. However, we will find the most economical way to have the products delivered to you. Talk to us when you have made your purchase.
Can I order and pick up the products myself? 可以在下单后自行提货吗？
Wouldn't it be nice if things would just go according to how we want it to be done? Unfortunately, we do not offer this service at the moment. But you never know, it may be happening soon. So stay tuned!
What if there is a part missing in the package? 若货品送到后，发现包装内有部件遗失，该如何处理？
All our products either come fully assembled or require minimal assembling. So there are not many loose parts in the package. However, nothing is guaranteed! Just in case there's a part missing, please get in contact with us email@example.com and we will ensure you get the missing part in no time.
Where are our stores located? Fingerhop的店铺位置在哪里？
Currently products can only be purchased online. Again, if we we have physical shop in the future, you will be amongst the first one to know so that you can come in to have a close encounter with our ever popular products!
Saw the same product at a much cheaper price elsewhere? 我在其他销售点看到同款货品，售价比Fingerhop为低？
Don't forget everything we sell is 100% guaranteed to be genuine. It has come to our attention that there are some counterfeit products out there. At the time of purchase, don't just go for the cheapest as it is also wise to check the authenticity of the product.Just a friendly reminder, only products bought from us in Australia are entitled to the manufacturer's warranty.